Terms & Conditions

Effective Date: 20th July 2023

Site Covered: getlostmaps.co.uk

THE AGREEMENT: The use of this website and services on this website provided by getlostmaps.co.uk (hereinafter referred to as “Website”) are subject to the following Terms & Conditions, all parts and sub-parts of which are specifically incorporated by reference here.

This Agreement shall govern the use of all pages on this website (hereinafter collectively referred to as “Website”) and any services provided by or on this Website (“Services”).


a) “Agreement” denotes to this Terms and Conditions and the Privacy Policy and other documents provided to you by the Website; 
b) “We”, “us” and “our” are references to GetLostMaps;
c) “User”, “You” and “your” are denotes to the person who is accessing the website for taking or availing any service from us. User shall include the company, partnership, sole trader, person, body corporate or association taking services of this Website;
d) ”Website” shall mean and include https://getpersonalisedgifts.com and any successor Website of the Company or any of its affiliates;
e) Parties: Collectively, the parties to this Agreement (We and You) will be referred to as Parties.

Assent & Acceptance

By using the Website, you warrant that you have read and reviewed this Agreement and that you agree to be bound by it. If you do not agree to be bound by this Agreement, please leave the Website immediately. We only agree to provide the user of this Website and Services to you if you assent to this Agreement.


At GetLostMaps, we offer personalised maps.

Ordering & Payment

All the purchases from this website shall be governed by our terms and conditions.

If you place an order for buying any product from our website, while providing your details it is your duty to be careful and warrant that the details provided are true and accurate. All sales are final.


Payment will be made online using a credit or debit card. Accepted cards are: Visa / Delta / Electron / MasterCard / Eurocard / Maestro/ American Express Debit cards are accepted if they have a Visa or MasterCard logo.

    Any order to purchase a product that you place with us is subject to acceptance by us. When you make your order online we will provide you an email to confirm that we have received it. 

    If there is any error in the order confirmation, please contact us immediately by email to [email protected].

    We may refuse or unable to process your order if:

    1. Your card does not give authorization for the payment of purchase price.
    2. You do not meet the eligibility to order criteria set out above.

    You must notify us instantly if any particulars are inappropriate. If your payment has not been accepted you will be informed of this in writing along with the reasons.

    We are happy to support you if there is any issue you can contact our back-office team at [email protected] for any inquiry or problem.

    We take customer feedback very seriously and use it to constantly improve our products and quality of service.

    Age Restriction

    You must be at least 13 (Thirteen) years of age to use this Website or any Services contained herein. By using this Website, you represent and warrant that you are at least 13 years of age and may legally agree to this Agreement. We assume no responsibility or liability for any misrepresentation of your age.


    We cannot guarantee that all our products will be delivered within 14 days. If we cannot dispatch an item to you within the 14 days you can request a cancellation and we will cancel the order and refund your money in full.

    Order Cancellation

    There is no order cancellation applicable for personalised products.

    Please Note: We make every effort to proofread and check personalisations but do not take any responsibily or liability for errors you may make when entering personalisation information at the point of sale.

    Delivery Policy & Return Policy

    Delivery Times

    We know that your order arriving on time for your event is vital. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. The total delivery time is: Processing time + Delivery Time. We deliver to destinations within UK, Europe, United States of America and Canada.

    We try our best to dispatch your order on the day of delivery, however we accept no liability if the goods are not delivered at specified time. We also cannot accept liability or costs incurred due to failed or delayed deliveries where goods are sent directly from our manufacturers or for delays in the delivery caused by any third party. Dispatch times shown on the product description pages are indicative only, may vary during peak times or if the item is out of stock.

    If you do not receive your order within 14 days from the ordered date, we do not take liability unless you notify us in writing or by email within 30 days from the order date. 

    Method of Delivery

    Orders will be dispatched with your chosen delivery method or for larger parcels a tracked service at the discretion of us. Goods returned described as undeliverable or not called for, will be subject to a redelivery charge. We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item.


    Every order receives a tracking number before it leaves our facility. From the time it leaves our doors to the time it gets to yours, you’ll always know where your package is.

    Express Shipping

    Express delivery is available for some of our products. If you choose this delivery option, please note that we may deliver on public holidays, Saturdays or Sundays, therefore your order will be delivered the next working day.

    Return Policy

    Damaged or Incorrect Products

    When the product is incorrect from the one that the customer ordered or when the item arrives damaged, the customer must supply photos or a video within 48 hours after delivery that shows the item is incorrect or damaged.

    In this case, we will reship a new item and the customer shall return the product as per our return policy.

    Return of Personalised Products

    No returns or refunds shall be applicable to personalised products. It is your responsibility to ensure that order information you provide to personalise the product is accurate.

    General Condition

    • Photographs are for illustration only. Actual products may vary slightly.

    • We do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us.

    • We make material changes to these terms and conditions from time to time, we may notify you either by prominently posting a notice of such changes or via email communication.

    • The website is licensed to you on a limited, non-exclusive, non-transferrable, non-sub-licensable basis, solely to be used in connection with the Service for your private, personal, non-commercial use, subject to all the terms and conditions of this Agreement as they are applicable to the Service.

    Intellectual Property

    You agree that the Website and all Services provided by us are the property of GetLostMaps including all copyrights, trademarks, trade secrets, patents, and other intellectual property (“Our IP”). You agree that we own all right, title and interest in and to Our IP and that you will not use Our IP for any unlawful or infringing purpose. You agree not to reproduce or distribute Our IP in any way, including electronically or via registration of any new trademarks, trade names, service marks or Uniform Resource Locators (URLs),without express written permission from us.

    Assumption Of Risk

    The Website and Services are provided for communication purposes only. You acknowledge and agree that any information posted on Our Website is not intended to be legal advice, medical advice, or financial advice, and no fiduciary relationship has been created between you and us. You further agree that your purchase of any of the products on the Website is at your own risk. We do not assume responsibility or liability for any advice or other information given on the Website.

    Reverse Engineering & Security

    You agree not to undertake any of the following actions:
    a) Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Website or Services;

    b) Violate the security of the Website or Services through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network.


    You agree to defend and indemnify us and any of our affiliates (if applicable) and hold us harmless against any and all legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to your use or misuse of the Website or Services, your breach of this Agreement, or your conduct or actions. You agree that we shall be able to select its own legal counsel and may participate in its own defense, if we wish.

    Exclusion Of Liability

    You understand and agree that we (A) does not guarantee the accuracy, completeness, validity, or timeliness of information listed by us or any third parties; and (B) shall not be responsible for any materials posted by us or any third party. You shall use your own judgment, caution, and common sense in evaluating any prospective methods or offers and any information provided by us or any third party.

    Further, we shall not be liable for direct, indirect consequential or any other form of loss or damage that may be suffered by a user through the use of the getlostmaps.co.uk Website including loss of data or information or any kind of financial or physical loss or damage.

    In no event shall Getpersonalisedgifts, nor its Owner, directors, employees, partners, agents, suppliers, or affiliates, be accountable for any indirect, incidental, special, eventful or exemplary costs, including without limitation, loss of proceeds, figures, usage, goodwill, or other intangible losses, consequential from (i) your use or access of or failure to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content attained from the Service; and (iv) unlawful access, use or alteration of your transmissions or content, whether or not based on guarantee, agreement, domestic wrong (including carelessness) or any other lawful concept, whether or not we’ve been aware of the possibility of such damage, and even if a cure set forth herein is originated to have futile of its important purpose.

    Third-Party Links & Content

    We may occasionally post links to third party websites or other services. You agree that we are not responsible or liable for any loss or damage caused as a result of your use of any third party services linked to Our Website.

    Modification & Variation

    We may, from time to time and at any time without notice to you, modify this Agreement. You agree that we have the right to modify this Agreement or revise anything contained herein. You further agree that all modifications to this Agreement are in full force and effect immediately upon posting on the Website and that modifications or variations will replace any prior version of this Agreement, unless prior versions are specifically referred to or incorporated into the latest modification or variation of this Agreement.

    Entire Agreement

    This Agreement constitutes the entire understanding between the Parties with respect to any and all use of this Website. This Agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral, regarding the use of this Website.

    Service Interruptions

    We may need to interrupt your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that we shall have no liability for any damage or loss caused as a result of such downtime.

    Term, Termination & Suspension

    We may terminate this Agreement with you at any time for any reason, with or without cause. We specifically reserve the right to terminate this Agreement if you violate any of the terms outlined herein, including, but not limited to, violating the intellectual property rights of us or a third party, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material. If you have registered for an account with Us, You may also terminate this Agreement at any time by contacting Us and requesting termination. At the termination of this Agreement, any provisions that would be expected to survive termination by their nature shall remain in full force and effect.

    No Warranties

    You agree that your use of the Website and Services is at your sole and exclusive risk and that any Services provided by Us are on an “As Is” basis. We hereby expressly disclaim any and all express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. We make no warranties that the Website or Services will meet your needs or that the Website or Services will be uninterrupted, error-free, or secure. We also make no warranties as to the reliability or accuracy of any information on the Website or obtained through the Services. You agree that any damage that may occur to you, through your computer system, or as a result of the loss of your data from your use of the Website or Services is your sole responsibility and that we are not liable for any such damage or loss.

    Limitation On Liability

    We are not liable for any damages that may occur to you as a result of your use of the Website or Services, to the fullest extent permitted by law. This section applies to any and all claims by you, including, but not limited to, lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud, or torts of any kind. 

    General Provisions

    Jurisdiction, Venue & Choice Of Law

    The terms herein will be governed by and construed in accordance with the laws of England and Wales without giving effect to any principles of conflicts of law. The Courts of England and Wales shall have exclusive jurisdiction over any dispute arising from the use of the Website.


    This Agreement, or the rights granted hereunder, may not be assigned, sold, leased or otherwise transferred in whole or part by you. Should this Agreement, or the rights granted hereunder, by assigned, sold, leased or otherwise transferred by us, the rights and liabilities of the Getpersonalisedgifts will bind and inure to any assignees, administrators, successors, and executors.


    If any part or sub-part of this Agreement is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such the condition, the remainder of this Agreement shall continue in full force.

    No Waiver

    In the event that we fail to enforce any provision of this Agreement, this shall not constitute a waiver of any future enforcement of that provision or of any other provision. Waiver of any part or sub-part of this Agreement will not constitute a waiver of any other part or sub-part.

    Headings For Convenience ONLY

    Headings of parts and sub-parts under this Agreement are for convenience and organization, only. Headings shall not affect the meaning of any provisions of this Agreement.

    No Agency, Partnership Or Joint Venture

    No agency, partnership, or joint venture has been created between the Parties as a result of this Agreement. No Party has any authority to bind the other to third parties.

    Force Majeure

    We are not liable for any failure to perform due to causes beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances.

    Electronic Communications Permitted

    Electronic communications are permitted to both Parties under this Agreement, including e-mail or fax. For any questions or concerns, please email us at the following address: [email protected].


    20/07/23 v.1

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